Is it just me, or does every superstore these days feel the need to talk to us customers as if we have successfully navigated a maiden voyage to the lavatory without sullying the floor, or caking ourselves in our own oomska? If you’re not sure what I’m on about here, pop over to your nearest supermarket of choice when you’ve read this. I can guarantee that within five minutes of entering the building, an intrusive announcement, broadcast to all by a Robson Green clone imitating Mick Jagger, will suggest you make a small diversion to the bakery isle, where freshly-made, three-for-two doughnuts will help you live well. For less.
It’s not the content that bothers me particularly though. It’s the delivery. That sudden plunge, from innocuous mid-range to deeply offensive baritone, has been cynically calculated to recall in every shopper the halcyon days of their childhood, when mummy would almost come if you managed to down a forkful of fish finger. This then triggers a rush of serotonin to the brain, and has us scurrying like insects towards whichever wretched product is currently on promotion, in order to keep the high going.
And it doesn’t stop there. Why not punish yourselves further by putting in a quick call to your broadband provider? Just for the sheer hell of it. If and when you manage to get past the teenage cheerleader and her plethora of unfathomable options, you can enjoy Vivaldi’s Four Seasons at tinnitus-inducing volume, until she starts banging on about the hash key should you fancy a few more. Has anyone ever done this? Actually opted for more options? The only reason to do so I can muster is because you have been lured, as if by sirens, into a perpetual loop of doom, seduced by the prospect of discovering the magic key that will end your purgatory once and for all. At a premium call rate, naturally.
I know this makes me seem like a terrible Luddite. Or one of those Grumpy Old Men you see on the telly who have already become versions of their own disdain. But hold up! If technology really is as smart as they make out, why can’t we get to choose the voice of whichever organisation is preaching at us? Based on preferences stored up there in the Cloud and fully configurable to suit our mood? All of a sudden, that dreaded Sunday excursion to Ikea doesn’t seem so bad, does it? Just as you begin to glaze over in the BILLY bookcase department, Mariella Frostrup virtually detects your loss of will to live, and purrs something suggestive about meatballs into the headphones provided. And before you know it, you’re making a beeline for the restaurant as your family struggles to keep up.
Not bad, eh? Maybe Apple should consider something along these lines when that watch of theirs comes out next month. And maybe then I’ll consider a third doughnut.