Idle Eye 30 : The Olden Days

Hard though it may be to believe as you plough your way through the weekly helping of cattle’s business in front of you now, but on the odd occasion I need to indulge in a spot of research. This is usually achieved with a decanter of ‘2 for £10’ industrial-strength red (min 13.5%, Old World), and a go on my massive ‘style over content’ computer which helps me access topical websites, news stories and films. Ahem. However, the last few weeks have seen my super-speedy 30MB broadband service shrivel to a Coalition-stylee standstill and it has remained thus ever since.

Not being made of the sterner stuff mandatory for a Customer Services face-off, I decided to go the Help & Support Forum route, traditionally populated by angry, semi-literate Neanderthals that use emoticons and swear a lot. Which it was. Only this time they were joined by a teeming throng of bitter, desperate regular folk caught in a quagmire of corporate indifference, their cries disparate but the crux being the same: GET ME OUT OF HERE! Not a good sign. Page after page of anguish read like an online script of Hieronymus Bosch’s Hell and I was right there at the top: Hell’s Hell.

Pessimistically, I posted a newbie complaint and shortly I was visited by Stevetaylor and DannyB01, lamenting my predicament whilst nurturing their own. And as I basked in self-pity I watched it demoted from prime position as even newer sufferers were added. Within minutes I had become a veteran, like Christopher Lee at the end of Taste the Blood of Dracula. Old ladies, students, even web professionals were getting sucked down into the vortex in real time. What chance did I have? Would I ever see iPlayer again? Or even an email? Religion suddenly became a viable concern as all hope slipped away.

And then I thought of Nibs, as one does in a crisis. He is the Elite Republican Guard evangelist of failed services: Dropped a delivery? SEE YOU IN COURT! Shabby marketing? SEE YOU IN COURT! Thread count a bit low on them T-shirts? SEE YOU IN COURT! NO-ONE SCREWS WITH ME!!! SEE YOU IN COURT! AND I WILL WIN!!! I kid you not, this is his mantra and it works. Because now this is what you have to become in order to get what was standard in the Olden Days. Remember them? The Olden Days? When we didn’t have Customer Services because it just happened off the bat, without question? When a little man in overalls would turn up and fix the internet after a cup of builders tea and you’d pop a couple of bob into his top pocket after? Of course you don’t. Because that particular nirvana has been systematically eroded from our consciousness, leaving only the flotsam and jetsam of crud in its wake. So don’t ask me how I managed to post this. Please don’t. Or I’ll see you in court.

Idle Eye 29 : The Step

Health and Safety fans out there will no doubt be amused by the latest HSE initiative to quell ‘ridiculous’ rumours that have abounded for years, such as the magnificent trapeze artists to wear hard hats and office workers banned from putting up Christmas decorations malarkey. It’s enticingly labelled the Myth Busters Challenge Panel, it’s chaired by the enticingly labelled Judith Hackitt and sets out to put a bit of common sense back into the workplace so we can all get on with our lives. Safely. And healthily. Unfortunately, when you log onto the panel there are no satisfying howlers for us all to giggle at round the water cooler, no siree. There’s just a brutal grey block with gaping text fields nagging us for information: What is the issue? Who advised you of this? Have you raised this directly with the person? What was the outcome? Subtext: YOU’RE NOT GOING TO WIN THIS, BEDWETTER! WE WILL GRIND YOU DOWN WITH HIDEOUS MUNICIPAL ADMIN UNTIL YOU SUBMIT NOTHING! BECAUSE THAT’S WHAT YOU ARE: NOTHING!!!

Now, I don’t know about you but if I’m going to dob in a jobsworth I’d like to to it with a little more panache. Some rich text formatting, perhaps? Or a background template image of Hunter S Thompson straddling the American desert in an enormous convertible ripped to the tits and toting a Magnum. It only seems fair: They made the mistake, now meet us on our terms.

In an attempt to illustrate the above point further I made a swift call to Nibs, hot off the plane from Dubai as is his wont. All Idle Hour staff, I’m told, have to fill in a form stating they are aware of the step leading into the garden, and that they are able and willing to climb all three inches of it and also descend should they so wish. That they acknowledge the inherent dangers thereof and are prepared to sign a disclaimer lest any accident pertaining to the above should occur. It does strike me, however, that if said staff are unable to negotiate a step no higher than two Mars bars making out, perhaps they should consider an alternative career path, the Hillary-esque hazards of hospitality potentially being the very thing Ms Hackitt is so keen to dispel. Who’d have thunk it?

My particular favourite is surely one on the MBCP hitlist if indeed it were true: The Bodleian Library Oxford, for centuries the hub of literary excellence, has always relied on its pointy ladders to access and distribute those out-of-reach tomes. Until now. Gone are those exquisitely-crafted relics of yesteryear, replaced by motorised cherry pickers which zip in and out of the ancient shelves, making a mockery of common sense and human initiative. So come on, Ms Hackitt: Give us a form we can use that goes even half-way to express our disgust at your systematic annihilation of our heritage. And we’ll get in staff who get the step…

Idle Eye 28 : The Sting

Mrs Sting : Is that the Idle Hour?

Barstaff : It certainly is. How can I help?

Mrs Sting : It’s Mrs Sting here. You know, the other half.

Barstaff : Hello Mrs Sting. Would you like to book a table?

Mrs Sting : No, not exactly. But I could use your help. It’s a somewhat delicate matter.

Barstaff : It’s not the, er, tantric business again, is it?

Mrs Sting : I’m afraid it is. And he’s getting worse. I haven’t slept in over a week and I was rather hoping you could recommend something to dampen his ardour, so to speak.

Barstaff : Of course. Well, the organic chicken thighs washed down with one of our biodynamic reds should do the trick. Mr & Mrs Meatloaf were in over Bank Holiday and they had to be airlifted home afterwards.

Mrs Sting : I don’t think so. Any mention of thighs and he’ll be at it like a rat up a drainpipe. No, I was thinking of something a little more sedative perhaps?

Barstaff : How about our Stroh 80% volume Austrian rum? Pop a couple of shots in his coffee when he’s out pointing Percy and he won’t be bothering you for quite some time, I should coco.

Mrs Sting : Been there. He bought a case back after the last European tour and whipped through it like lemonade. Gave a whole new meaning to Viennese Whirl, mind.

Barstaff : Hmmm, difficult one. How’s the book going, by the way?

Mrs Sting : That’s precisely the problem! I don’t have five seconds to myself anymore. The minute I sit down at the computer he gets all hot under the collar and chases me round the mansion like in The Secretary. I’m only on the preface and I’m exhausted already.

Barstaff : Can I make another suggestion?

Mrs Sting : Please do. I’m at my wits end.

Barstaff : It’s a long shot but it might have legs. I’ve been working here for a while now and when we get stragglers at the end of a shift, Nibs hops onto the acoustic and anaesthetises them with his astonishing rendition of ‘Wonderwall’. Works every time, trust me.

Mrs Sting : Perfect! I’ll get the chopper out.

Barstaff : Isn’t that what we’re trying to avoid, Mrs Sting?

Mrs Sting : No, I mean I’ll bring him over tonight. Book me a table for two by the traps.

Barstaff : Slight problem. Mr & Mrs Bono have already reserved the traps table. Popular one with the Live Aid lot, it seems.

Mrs Sting : Listen, I want that table. Do what you have to, ok? If it helps, I’ll do a book reading in your bloody pub when I’ve done it. Got that? Good. And clear a space in the garden for the chopper. I mean, the helicopter.

Mrs Sting will be reading excerpts from her frank autobiography ‘One Swallow Does Not a Sumner Make’ in the Idle Hour Rest Rooms when she has written it. All rights reserved © 2012 EyeBooks UK, including the made-up bits. Especially them.

Idle Eye 27 : The Life Aquatic

Our weather, whether we like it or not, is the great leveller. Just as we were throwing sprinklers into deep storage and preparing to watch our green and pleasant land morph into parchment, the heavens opened and did their traditional holiday middle-finger salute for the full term. And that, of course, is how it should be. Lulled into a false sense of security by March’s clement efforts, we needed to be knocked into place by forces we have no control over whatsoever lest, God forbid, grown men whipped out the shorts and their womenfolk allowed it. In public.

Like the metaphoric horse, your average Brit is inexplicably drawn to water at this time of year. Whether it be heading towards it at 6mph on a snarled artery of choice or watching the educated elite slug it out on the Thames, we sure like it wet. So hats off then to plucky Aussie Trenton Oldfield, coming as he does from climes more temperate than our own, for stripping off and mucking in at this year’s Boat Race. Never mind the fact he was a bit miffed about, er, something or another: The man got wet and that’s all that matters. Welcome, Trenton: Now, deal with the rest of the year.

Consequently, it’s no surprise that Race Weekend is the busiest of the year for most pubs on the main drag and the Idle Hour, conveniently located a coxswain’s piddle from the river, is no different. So when all hope of fleshy exposure is dashed against the cruel rocks of climate, the good folk of Barnes head indoors for a restorative sharpener and watch the hardy on the idiot’s lantern. Great for business but staff are run off their feet, tempers fray as service struggles to meet demand and, at the end of play, everyone’s as shagged as the rowers (ahem). Good thing we’ve got our internationally renowned sense of humour to pull us through, eh? And as we down those optimistic Pimmses and fancy French rosés , we learn to put aside our grievances and laugh at the absurdities of life instead of having a pop or flinging ourselves into the nearest river in disgust. It may not have the desired impact but it’s a lot more fun. Damn straight.

The more intrepid Bank Holiday reader may be interested in this: I note that 100 years on, fans of failed liner Titanic are off to pay homage to Mr Cameron somewhere deep in the Atlantic. For somewhere between $4,445 and $9,520 per person. Now, call me old-fashioned but this is devotion to the cause way above and beyond: A simple heads-up on Twitter seems to suffice for most politicians and the monies spared could go some way to improving security at public events, particularly in this our Olympic year. It’s not rocket science. I wonder sometimes, I really do. Perhaps all that water’s made them soft in the head..

Idle Eye 26 : The Last Order

What a shame. The past seven days have thrown up more blog fodder than usual as the hapless pilots of our land have steered us into Pastygate, Granny Taxgrab, a phantom fuel crisis and the splendidly-monikered Peter Cruddas taking bungs for No.10 access. But, if you will forgive me, this week I’d like to focus on something a little closer to home. The ill-conceived, boozed-up tripe you have come to know and love will be back next week: You have my word.

Very sadly, friday saw the last day of trading at Idle Hour Barons Court. It was a day I know Nibs was dreading, not merely because it was the end of an era, but also because all the hope, energy and love he put into making it look and feel so special was scythed down into administration, arbitration and all those other things beginning with ‘a’ that, by their very nature, are the polar opposite of soul. And, let’s face it, soul is what you need in spades to get these things off the ground in the first place.

I’m feeling for my little bro right now. In the ’90’s I watched him blossom after a prolonged training period in America, where he learned the hard way how to marry personable service with efficiency. After a few minor hiccups over here he poured everything he had into Idle Hour Barnes, which he turned around from being a grimy backwatering hole to a much-loved local hub. And despite fierce competition (never a bad thing actually, sharpens the resolve) it remains more popular than ever to this day. Not one to rest on his laurels, he branched out on more than one occasion: Putney, Henley-on-Thames and finally Barons Court. All way better than your average gastropub but the problem they shared is that there is only one Nibs. I’m trying not to be mawkish here but the facts speak for themselves: Dilute the talent and the most remote suffers. It’s a brutal truth, made worse when you consider the human cost of loyal staff, goodwill of investors etc.etc..

So, now he’s back down to what he does best under one roof and my gut tells me it will soar. As you may have read elsewhere in this shower of drivel, there will be an extension in place by the end of the summer, a spanking new website, some stunning new wines on offer and, best of all, he’ll be there to give it 100%. And, on a more personal level: Hang in there, bro. You’ll bounce back, you always do. And I’ll keep on writing the bollocks. It’s what I do.

Goodbye Barons Court. You were a magnificent ideal. You had the courage to aim for the stars against all the odds and in your short time you gave a lot of people something to remember. And like so many of the great romantics you died beautiful and you died young. Now, upwards and onwards…

Idle Eye 25 : The Bogs

It seems that finally, unexpectedly and mercifully, the good weather landed last weekend. And what better way for yours truly to spend it than to head over to Idle Hour Barnes and enjoy a few sherbets on the roof with my younger and lesser sibling. And when we weren’t taking apart the relentless attack on pubs by successive governments, he showed me the plans for the soon-to-be extension which will double the covers and annihilate those wretched lavatories. So, more of you will get in for Burger Monday but less of you will be able to ‘create room’ unless you bring a bag or get creative.

Now, the relationship between ‘what goes in’ and ‘what comes out’ has long been a bugbear for those in the hospitality industries. The latter demands significant landmass by law and yet yields next to nothing in return (when I say ‘next to nothing’, I mean, of course, nothing of salient value. Don’t make me spell this out.) The former, on the other hand, is the meat and potatoes of profit and loss which, at some point in the proceedings, ends up with the latter.

So what’s to do? When margins are tight, where would you compromise? A dilemma one of our most loved TV personalities is probably not experiencing right now:

Housekeeper : Mr Cowell, I think there’s someone in the conveniences.

Simon Cowell : Never mind that now, I’m on the telly.

Housekeeper : No, really. I think there’s someone up there. Will I ring the Police?

Simon Cowell : Yes, of cour… Er, no, actually. Leave this with me.

Housekeeper : Yes, sir. Goodnight, sir.

Simon Cowell : Max! My Man! Slight snag. Apparently there’s someone upstairs trying to break into one of the traps. Could you give me my position on this one?

Max Clifford : Armed intruder or crazed fan?

Simon Cowell : Crazed fan, I think.

Max Clifford : I see. Ok, Simon, don’t panic. Would you say it was like something in a horror film?

Simon Cowell : Yes, Max, I would.

Max Clifford : Excellent! Sure they’re not armed?

Simon Cowell : To be honest, I haven’t checked.

Max Clifford : No need. Probably a chick with a brick. In one of your least profitable rooms. I’d turn in if I were you.

Simon Cowell : Thanks, Max.

Max Clifford : Don’t mention it. Goodnight.

I was, of course, making out that Nibs isn’t going to provide somewhere for you to ‘drop the kids off’ for comic effect. It’s part of my weekly remit. To make you laugh but keep it topical. And you have my word: The Porcelain Bus will simply be relocated, not removed. Unless it contains a crazed fan with a brick, in which case he will put in a swift call to Max and leave the rest to the bizarre powers of tabloid journalism. But I very much doubt it will come to that. Or will it?

Idle Eye 24 : The Coren Nation (In Search of Giles)

Just off the blower from a feisty chat with our Nibs as per:

Nibs: I’ve got a subject for the blog.

Me: I’m halfway through one already. But thanks anyway.

Nibs: No, I really need you to put this in. Half the ****ers who booked for Mothers Day never showed and we were fully booked for a month previous. I’ve turned away over 200 potential punters and we still lost out. I’m livid. And if you ask them for a credit card they get on the horse. Now, make that funny.

Me: Well, bro, it’s not.

Nibs: I KNOW it’s not. That’s what I pay you to do.

Me: Hang on a moment. I’ve just spent twenty valuable minutes writing about how we track down Giles Coren using hunting as a metaphor, given it an hilarious punning title that includes his surname for search engine purposes, I’m balls deep in attempting to link you two bastards together and now you want me to bin the entire thing because you lost out on a few quid?

Nibs: Something like that, yeah.

Me: Ok. Maybe we could shoehorn the two together, something along the lines of Giles finding the blog because all writers google themselves and then feeling your pain about blowing out bookings as the main thrust.

Nibs: He wrote about exactly that in the Times on saturday.

Me: He what?

Nibs: Exactly the same. In his restaurant review. Check out the website.

Me: Perfect! I’ll start now.

Nibs: Tread carefully with Coren, though. I don’t want you buggering up any chance of a review just because you feel like taking the piss.

Me: I hear you, bro. But he’s no fool. I think he’d sniff out any whiff of sycophancy a mile off. Far better to have him riled than for him to think you’re fawning. Trust me on this.

Nibs: I’ll leave it in your hands. But what’s the title?

Me: I thought The Coren Nation was quite sassy.

Nibs: Yeah, I quite like it. But I’m not sure about the Nation bit. What’s the post got to do with the rest of the country?

Me: That’s not the point. It gets in Giles, and there’s a certain gravitas to it, particularly as it’s the Diamond Jubilee’n’all.

Nibs: What about ‘I Can See Four Giles’?

Me: Don’t think he wears glasses, bro.

Nibs: Well put something in brackets after, then. If you don’t like it you can always say it was my idea anyway.

Me: Ok. I’ll think of something.

Nibs: Call me back when you’re done. We’re fully booked again and I want to be sure the buggers actually show. Quite like ‘I Can See Four Giles’: Think you should use it.

Me: Done deal, bro. If you’re up to the wall can I post it anyway?

Nibs: Just promise me you’ll use the title.

Me: Sure.

Nibs: Thanks. It means a lot.

Me: I know…

Idle Eye 23 : The Future

In a plucky bid to beat the supermarkets at their own game, the Idle Hour has recently been developing its very own customer loyalty card. Using a combination of the latest nuclear, biometric and laser technologies from Iran along with simple household bleach, the SuperMacroMcSimpleDynabiolic™ (or VIP) card is set to revolutionize the entire SW13 eating and drinking experience by actually predicting what the customer will order before he/she has actually left the house, with the added benefit that it is actually organic and a full 18% recyclable:

Punter: I love my SuperMacroMcSimpleDynabiolic™ (or VIP) card. I don’t know how I ever got by without it. Really, I don’t. Sometimes I can’t even remember my own name, let alone what I’m going to have at the pub of an evening. So thank you, SuperMacroMcSimpleDynabiolic™ (or VIP), you’re the best. Now, what am I having again?

Sceptics have been quick to condemn the SuperMacroMcSimpleDynabiolic™ (or VIP) card, claiming there are legal implications infringing the rights of privacy currently enjoyed by people who haven’t got one:

Punter: I’m not having one of them SuperMacroMcSimpleDynabiolic™ (or VIP) do-dahs telling me what to have of an evening. If I want a good, honest pint of Harveys I’ll bloody well have one when I bloody well want one. And them cards can stay right out of it.

Mr Thorp was quick to dismiss such allegations, however. “The situation is still under review” he commented before leaving for a swiftly arranged Press Conference in Tehran, adding to suspicions that his relationship with Mr Aftadinahrmint is perhaps more than political:

Aftadinahrmint: Iran has, at no time in the past or future, been involved in the development of loyalty cards for diners and drinkers in the SW13 area. That is a lie, and I invite inspectors to have a look around when I’ve tidied up a bit.

“Well he would say that” retorted Mr Thorp, echoing a similar political denial of a bygone era.

Like it or not, however, it seems the SuperMacroMcSimpleDynabiolic™ (or VIP) card will be here to stay. We spoke to one of the Idle Hour barstaff about the perceivable benefits:

Barstaff: It’s brilliant, like. Sort of like Brazil crossed with The Matrix. When the punter comes in, we don’t actually have to work out what they want, like. ‘Cos it’s already there in the till. It’s aces, man! And I get more time to smoke fags.

So there’s no denying there will be a sensational switch in the way Barnes barfolk transact as the rest of London looks on with baited breath. The SuperMacroMcSimpleDynabiolic™ (or VIP) card will be big business, so get on board before the bus heads out of town. We tried to track down Mr Thorp for the final say but he was away, which we would have known if we’d read our own article:

“It’s the future”, he said. Yesterday.

Idle Eye 22 : (Round) The Block

Every once in a blue moon, those golden nuggets we scribblers rely on to metamorphose into glorious full-blown posts simply dry up. Nothing to be embarrassed about, apparently, happens all the time. There’s no shame to be had in the non-delivery of goods promised in the conjugal contract between writer and publican, is there? Of course not. In any relationship there has to be a bit of give and take, and when the give breaks down, the recipient will naturally collude with the donor in order to reach mutually acceptable ground. Or so you would think:

Me: Bro, I’ve dried up.

Nibs: Don’t worry, been through that one. Top up the tank with a Jager and you’ll be back in no time.

Me: It’s not the sauce, it’s the blog. I’m spent, can’t think of anything.

Nibs: Balls! There’s tons to write about. What about Mothers Day? And the bogs, remember?

Me: I’ve already covered the bogs.

Nibs: Then tell them that I’ve been out to Dubai. There’s a certain mystery to that, no?

Me: It depends what I tell them you did out there.

Nibs: You don’t have to spell it out. Just hint at the exotic. That’s what I pay you to do.

Me: That’s the whole point. The muse, it’s gone! I’m scraping the bottom of the barrel here. And the readers expect a certain standard. I can’t let them down now we’ve actually got a few.

Nibs: Sorry, bro, gotta go. Timmy’s done a massive shit on the carpet and we open in forty minutes. You’ll think of something…

It’s a powerful image: The last remaining morsels of my dwindling creativity being sidestepped by a cat offloading hers in the only way she knows how. So I rake through the clues in our woefully brief chat. What’s in there? What did he mean? I’m Sarah Lund without the sex appeal or the jumper. Hmmm… There must be something. Anything. And then, mercifully, it comes to me:

Me: I think I’ve got it. The cat. Dubai. He’s really trying to tell me something…

Lund: Ooets nawwt thaat simples.

Me: I think it is. He just wants me to get more relevant stuff in. What he’s doing. Timmy: She’s a pub cat. Dubai: It’s where he’s going this week. Can’t you see? It all fits.

Lund: Yaah, buüt mabee we haaf to loork further.

Me: Lund. Thank you for your help. Really, thanks. But I’m not sure how many Idle Hour punters are going to get this reference. You’re a Danish detective from the telly. I can’t believe I’m actually having this conversaton and I’m pretty sure Nibs will have something to say about it.

Lund: Søøry.

Me: Don’t mention it. Oh, and Timmy, you finished yet?

Timmy: Meow.

Me: What’s that?

Timmy: Meow.

Me: No shit! Bin the Dane? Focus on the pub? Ok, Timmy, you the lady.

So then, Mothers Day bookings: Sorry, dudes, all gone, all gone. Don’t shoot the messenger…

Idle Eye 21 : The Squeezed Middle

Boy, I’m in a mood. The thieving car insurance gypsies* I generally use without batting an eyelid have raised my premium by 21.39380268313%. Now, ordinarily I am predisposed to taking a slight annual hit because, despite my never having made a claim, I am happy to help out anyone who is prepared to jaywalk the M4 in order to provide for their families: Good on ‘em, or at least what’s left of ‘em. However, this year’s astonishing price hike has tipped me over the edge in a kind of Michael Douglas/Falling Down stylee. If only the ineffectual, middle-class sop that I am could pick up an AK-47, stroll into Insurance House, Basingstoke and spew bullets about the place, I surely would. Trust me.

But we don’t, do we? Being British, and instilled with values we don’t quite understand from a time we never lived through, we just take it. Again and again. I rang up Nibs to express my dissatisfaction with the status quo but he was doing battle with his own personal nemesis, the inkjet printer:

Nibs: They deliberately make them so they break and the IT departments just cash in. I’ve just spent £30 on inks and £30 on support and it still doesn’t work. Bastards! BASTARDS!!! And don’t get me started on the till.

Me: What’s up with the till?

Nibs: Same bloody thing. They force you to use their crappy hardware that breaks 50 seconds after they deliver it and then charge you £300 callout to have a look and £200 per hour to fix it. We’re in the wrong game, bro.

He’s right, we are. Because we are both victims of The Squeezed Middle. That wretched, unrepresented state we get labelled with by politicians when there are no better words for being screwed over. It starts in the supermarkets, filters down through insurance and services and takes a scythe to our pay packets along the way. Suddenly we’re all scrapping at each other (when in fact, we’re all on the same side) and the only ones smiling are the string pullers. And you can only reach them if you’re prepared to ring a premium rate number and stay on hold for longer than it takes to grow a beard. It’s enough to make you, well, jolly cross actually.

So what’s to do? I shopped around for a new premium in a fit of pique but after speaking to a couple of brokers I finally understood why these people have your balls in a clamp. Because the alternative is actual contact, albeit only verbal, with the kind of human detritus that diminishes the quality of your life by its very proximity. Screw it, I’ll pay the difference: JUST….GO….AWAY!!!

Hold up, just had a text through. Apparently I’m due £25,000 compensation for that accident I had. Now, as much as I’d like to chat..

*cleared with Viz Comic & Romanian High Commission